Refund policy

We have a 30-day return policy. You have 30 days after receiving your item to request a return.

To start a return, contact us at support@milanoyes.com with your order number and the item(s) you would like to return.

Items must be returned unworn, unused, unwashed, with tags attached where applicable, and in their original packaging.

We’ll send you instructions on how and where to send your return. Items sent back without first requesting a return may not be accepted.

Customers are responsible for return postage unless the item is faulty, damaged, or incorrect.

Please inspect your order when it arrives and contact us as soon as possible if there is an issue.

We do not offer direct exchanges. To change size, colour, or item, please return your order and place a new one.

Once we have received and inspected your return, we’ll let you know whether the refund has been approved. If approved, your refund will be made to your original payment method within 14 days of us receiving the returned item.

Where required by law, original standard delivery costs will also be refunded. If you selected a more expensive delivery option, only the standard delivery amount will be refunded.

Your statutory rights are not affected.